Strategic Plan for
OSU's IT Enterprise
2019-2021

A new strategic plan for the University’s IT Enterprise (ITE) to support Strategic Plan 4.0’s goals for the University’s educational, research, and service missions.

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The University’s IT Enterprise

The scope of the IT Strategic Plan encompasses the University’s centrally managed IT infrastructure, services, and devices, as well as campus software purchase agreements and licenses, and it extends to include similar items owned or licensed by campus administrative and academic units, together with university policies and governance processes that address IT.

Three strategic goals have tentatively been chosen that reflect what we want faculty, staff, and students to be able to say about IT at OSU in three years:

  1. We have IT that just works

  2. Students have a personalized path to success

  3. Faculty and students are equipped to make an impact


IT That Just Works

Software that implements campus administrative processes is now primarily cloud-based. When people talk about this software “not working” they no longer mean the software is not operating, they are expressing concerns that indicate the software is impairing rather than aiding staff and faculty productivity. Their concerns range from purchase of software without adequately consulting potential users, the software enforcing bad or unanticipated business processes, adopting too many new applications at the same time overwhelming the people who have to adapt to the new software, software whose data is inaccessible or requires duplicative input of data, or implementation of software without adequate training and support. Having IT that just works entails a new approach to the purchase and implementation of new administrative software.

Making IT work requires...

  • Creation of a new IT governance committee to manage how new administrative systems are evaluated, which are purchased, and how they are implemented.
  • Development of campus policies that ensure the impact of new applications and implementation plans are assessed before software is purchased.
  • Training staff and creating a group of resource staff to help units evaluate and redesign business processes.
  • Enable administrators, faculty, and staff to easily obtain data reports tailored to their individual administrative roles.

A Personalized Path to Success

On the path from admission to graduation, a student’s experience of OSU is heavily impacted by the character of our IT systems. Students interact with administrative processes through IT: web pages, e-mail messages, etc. Those processes are generally determined by which administrative software packages is purchased. And, when students engage with faculty, advisers, and other support staff those interactions depends on the type and extent of data available.

Offering students a personalized path to success requires...

  • Mapping, analyzing, and where necessary, changing, the administrative processes with which students must interact.
  • Providing an integrated digital experience that makes engaging with administrative processes similar to using the commercial web-based services commonly used by students.
  • Creating the capability to personalize the experience of university processes through a data-informed relationship management process.
  • Empowering advisors and other student success counselors to leverage data effectively.

Equipped to Make an Impact

The intersection between research and instruction has a critical effect on the knowledge and skills obtained by students and the capabilities they take with them when they graduate. IT resources and services are essential to every form of research. When faculty and students can adopt the latest IT-enabled research techniques, and students can be taught those techniques, students will be well-prepared to undertake their own research projects or contribute to faculty research. Students will also have the maximum impact on Oregon, taking their new skills and knowledge with them to their future jobs.

Faculty and students being equipped to make an impact requires...

  • Access to cloud computing services, training, and support services, that enable development of data pipelines for collection, management and analysis of data.
  • A data science instructional platform that provides the opportunity to teach students using contemporary data science tools, R, Jupyter, Python, and allows students to use the same tools for graduate and undergraduate research projects.
  • Training and support for media authoring including visualization of data.
  • Maintenance of technology-enhanced instructional and collaboration spaces that make it possible to readily use data, media, and other IT capabilities, for classes as well as for formal and informal collaborative meetings.