The scope of the IT Strategic Plan encompasses the University’s centrally managed IT infrastructure, services, and devices, as well as campus software purchase agreements and licenses, and it extends to include similar items owned or licensed by campus administrative and academic units, together with university policies and governance processes that address IT.
Three strategic goals have tentatively been chosen that reflect what we want faculty, staff, and students to be able to say about IT at OSU in three years:
We have IT that just works
Students have a personalized path to success
Faculty and students are equipped to make an impact
Software that implements campus administrative processes is now primarily cloud-based. When people talk about this software “not working” they no longer mean the software is not operating, they are expressing concerns that indicate the software is impairing rather than aiding staff and faculty productivity. Their concerns range from purchase of software without adequately consulting potential users, the software enforcing bad or unanticipated business processes, adopting too many new applications at the same time overwhelming the people who have to adapt to the new software, software whose data is inaccessible or requires duplicative input of data, or implementation of software without adequate training and support. Having IT that just works entails a new approach to the purchase and implementation of new administrative software.
On the path from admission to graduation, a student’s experience of OSU is heavily impacted by the character of our IT systems. Students interact with administrative processes through IT: web pages, e-mail messages, etc. Those processes are generally determined by which administrative software packages is purchased. And, when students engage with faculty, advisers, and other support staff those interactions depends on the type and extent of data available.
The intersection between research and instruction has a critical effect on the knowledge and skills obtained by students and the capabilities they take with them when they graduate. IT resources and services are essential to every form of research. When faculty and students can adopt the latest IT-enabled research techniques, and students can be taught those techniques, students will be well-prepared to undertake their own research projects or contribute to faculty research. Students will also have the maximum impact on Oregon, taking their new skills and knowledge with them to their future jobs.