Enterprise Service Management

As an ITC III, my duties have a fairly wide scope.

My primary function is to serve as an instructional designer and instructor for the Drupal Content Management System.  The audience I serve ranges from people who have a very limited technology skill base up to exceptionally savvy technologists all throughout the OSU community, and sometimes abroad as well.  

Since 2008, I have built a course of Drupal CMS study that includes ten separate 2-hour workshops.  I am the sole designer, author, editor and instructor of this particular program.  I am also, currently, the sole site-builder and architect of our WebTech training website.

While OSU faculty, staff, and students are my primary audience, I am also sometimes called out to perform special training sessions which have included members of the Salem-Keizer school district, the Oregon University System Chancellor's office, and the University of Oregon.

In addition to consultation for the university's Drupal users, I serve as a primary consultant to our OSU Drupal team regarding functional strategies, feature development, and information architecture that will improve our system, especially in terms of usability for our intended audience.  Between our small team, we manage several hundred Drupal sites on our network, split between production, development, and training environments.

While Drupal consumes the largest part my time, I am also a global administrator and instructor for our web-based OSU Events Calendar and our multi-site WordPress installation.  Interlaced through all of this, I provide first through third level user support for all of these platforms and a smattering of other web-related tasks such as basic media development, information architecture consultation for web optimization, and social media use.