Digital Experience

      

Digital Experience

At Oregon State University, Digital Experience (DX) connects people with technology to enable meaningful engagement, efficient solutions, and transformative outcomes in support of Prosperity Widely Shared. We help bridge operational needs and strategic goals, ensuring our digital services enhance the OSU community’s everyday experiences.

What We Do

Digital Experience is dedicated to making OSU’s digital tools and services work better for everyone.

From personalizing access to university resources to building intuitive web platforms, we make technology more accessible and impactful. Whether it’s improving customer interactions, fostering engagement, or empowering users with seamless access, we’re here to make the digital environment work better for you.

Who We Are

We are a collaborative team committed to transforming OSU’s digital landscape. Driven by innovation, inclusion, and a passion for problem-solving, we partner with the OSU community to deliver exceptional digital experiences.

Our mission is to connect people with technology that works for them. Through our expertise and creativity, we help OSU’s digital presence grow to meet the changing needs of students, staff, and faculty. Our team supports a variety of initiatives, from improving online accessibility to hosting interactive events that foster a culture of growth and innovation.

Our Services

Below are services provided by Digital Experience. To see all technology services available at OSU, check out the Service Catalog on the OSU Technology site — Your one-stop-shop for all IT and technology needs at OSU.

 Acquia Optimize

Web governance and scanning platform

Access Acquia Optimize  

 Beaver Hub

Student Experience portal and platform

Access Beaver Hub  

 Beav.es

Branded URL shortening service

Access Beav.es  

 Box

Cloud-based document storage and collaboration 

Access Box  

 Digital Accessibility

Ensuring OSU digital experiences are accessible to all

Access Digital Accessibility  

 Drupal Codebase

Flexible custom Drupal codebase hosting on Acquia

Access Drupal Codebase  

 Marketing Cloud

Campaign platform for email, SMS and more

Access Marketing Cloud (Coming Soon)  

 MyOregonState

Modern, mobile-first, employee dashboard

Access MyOregonState  

 OSU Campus Map

Campus buildings, wayfinding, parking, food, safety and more

Access Campus Map  

 OSU Drupal

Flagship web publishing platform for OSU

Access OSU Drupal  

 OSU Events Calendar

Calendar for campus community events

Access OSU Events Calendar  

 OSU Mobile

Mobile app OSU students on iOS and Android

Access OSU Mobile  

 OSU Search

Search platform for OSU web pages and content

Access OSU Search  

 OSU WordPress

Self-service web blogging platform

Access OSU WordPress  

 Salesforce

Customer Relationship Management (CRM) platform for general use

Access Salesforce (Coming Soon)  

 SharePoint

Microsoft SharePoint for intranet communications sites

Access SharePoint  

 ServiceNow

Cloud platform for IT service management (ITSM)

Access ServiceNow  

 Zoom

Video conferencing and communication platform

Access Zoom  

Our Team

The Digital Experience department is comprised of three teams: CRM Technologies, IT Service Management, and Web Technologies. Each of these teams specializes in a specific subject matter area/technology, while also working together as a cohesive group led by Director Matt Hansen.

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Alex Ruef

Analyst Programmer
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Caleb Prime

Analyst Programmer
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Hector Trujillo

Analyst Programmer
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James Thomas

Digital Accessibility Analyst Programmer
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John Henry

IT Director, Graduate School
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Jonah Munro-Fenn

Analyst Programmer
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Keenan Carr

Analyst Programmer
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Kelly Holcomb

Web Specialist
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Kelsi Webb

Web Specialist
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Lucas Friedrichsen

ITSM Product Manager
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Matt Hansen

Director, Digital Experience
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Matthew Brabham

Analyst Programmer
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Michael McDonald

Assistant Director, Web Technologies
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Ryan Fordham

VC Product Manager

Contact Us

If you're looking to get in touch with Digital Experience, find support for our services, or have a general inquiry, please reach out via support ticket.