Digital Experience
At Oregon State University, Digital Experience (DX) connects people with technology to enable meaningful engagement, efficient solutions, and transformative outcomes in support of Prosperity Widely Shared. We help bridge operational needs and strategic goals, ensuring our digital services enhance the OSU community’s everyday experiences.
What We Do
Digital Experience is dedicated to making OSU’s digital tools and services work better for everyone.
From personalizing access to university resources to building intuitive web platforms, we make technology more accessible and impactful. Whether it’s improving customer interactions, fostering engagement, or empowering users with seamless access, we’re here to make the digital environment work better for you.
Who We Are
We are a collaborative team committed to transforming OSU’s digital landscape. Driven by innovation, inclusion, and a passion for problem-solving, we partner with the OSU community to deliver exceptional digital experiences.
Our mission is to connect people with technology that works for them. Through our expertise and creativity, we help OSU’s digital presence grow to meet the changing needs of students, staff, and faculty. Our team supports a variety of initiatives, from improving online accessibility to hosting interactive events that foster a culture of growth and innovation.
Our Services
Below are services provided by Digital Experience. To see all technology services available at OSU, check out the Service Catalog on the OSU Technology site — Your one-stop-shop for all IT and technology needs at OSU.
Digital Accessibility
Ensuring OSU digital experiences are accessible to all
Salesforce
Customer Relationship Management (CRM) platform for general use
Our Team
The Digital Experience department is comprised of three teams: CRM Technologies, IT Service Management, and Web Technologies. Each of these teams specializes in a specific subject matter area/technology, while also working together as a cohesive group led by Director Matt Hansen.

Alex Ruef Analyst Programmer

Caleb Prime Analyst Programmer

Hector Trujillo Analyst Programmer

James Thomas Digital Accessibility Analyst Programmer

John Henry IT Director, Graduate School

Jonah Munro-Fenn Analyst Programmer

Keenan Carr Analyst Programmer

Kelly Holcomb Web Specialist

Kelsi Webb Web Specialist

Lucas Friedrichsen ITSM Product Manager

Matt Hansen Director, Digital Experience

Matthew Brabham Analyst Programmer

Michael McDonald Assistant Director, Web Technologies

Ryan Fordham VC Product Manager
Contact Us
If you're looking to get in touch with Digital Experience, find support for our services, or have a general inquiry, please reach out via support ticket.