What We Do

The Service Desk is the main point of contact for help with all services provided to campus by University Information and Technology.

The name "Service Desk" is an ITIL-based, industry standard for a single point of contact for service requests and incidents. The name implies that the scope of services provided is broad, and that is exactly the intent.

The Service Desk provides desktop support to about half of OSU employees. Some colleges and departments provide IT support through their own help desks. All OSU students, employees and associates can contact the Service Desk; the Service Desk will refer requests to other IT help desks if needed.

Who We Are

We are a team of dedicated staff and students passionate about supporting the OSU community with their technology needs. We are committed to delivering reliable, approachable, and timely tech support that empowers everyone at OSU to use technology confidently.

There are about 10 full time staff and about 80 student workers that make up the Service Desk today. Student workers are always supervised by full-time staff, and you may request escalation or transfer to a full-time staff member if you prefer. However, our student workers are highly skilled and receive extensive training. Additionally, student workers enable us to provide more coverage during evenings and weekends.